Return Policy

At Baker’s Bakery, your satisfaction is our top priority! While we take pride in delivering fresh, high-quality products, we understand that things don’t always go as planned. Here’s how we handle returns:

1. Perishable Products

Due to the nature of our baked goods and snacks, we do not accept returns on perishable items. However, if there is an issue with your order (damaged, incorrect, or unsatisfactory product), please contact us within 48 hours of delivery.

2. Non-Perishable Items

We accept returns or exchanges on non-perishable merchandise (like bee headbands or apparel) within 14 days of purchase. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.

3. How to Start a Return

To request a return, email us at sales@bakersbakery.ca with your order number and a brief description of the issue. We’ll guide you through the next steps.

4. Refunds

If approved, refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable.

5. Exchanges

Need a different size or item? Reach out and we’ll do our best to make it right!

Legal Notice

Disclaimer:

All content on this website, including but not limited to product descriptions, logos, images, text, and design, is the property of Baker’s Bakery Inc. and is protected by Canadian copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of any material without our written consent is strictly prohibited.

Health & Nutrition Information:

Any health-related information provided on this website, including benefits of ingredients, is for educational purposes only and is not intended to replace medical advice. Please consult a healthcare professional before making changes to your diet, especially if you have food allergies or medical conditions.

Product Availability & Pricing:

Prices and availability of products are subject to change without notice. We reserve the right to correct any errors or omissions, including after an order has been placed.

Limitation of Liability:

Baker’s Bakery Inc. will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website content.

Frequently Asked Questions (FAQs)

Q: What is Honey Comb Crack?

A: It’s our signature snack — a deliciously addictive, chewy-crunchy treat made with all-natural ingredients like coconut cream, cashews, organic dark chocolate, and a sprinkle of nutrient-rich bee pollen.

Q: Do you offer gluten-free or dairy-free options?

A: Yes! Our Honey Comb Crack is both gluten-free and dairy-free, made with simple, wholesome ingredients your body will love.

Q: Where do you deliver?

A: We offer local delivery in Cold Lake and ship worldwide. Choose your delivery option at checkout!

Q: Can I pick up my order?

A: Absolutely. Select “Local Pickup” at checkout and we’ll notify you when your order is ready for pickup at our location.

Q: Are your products safe for people with nut allergies?

A: Our products contain cashews and may be processed in a facility that handles other nuts. If you have a severe allergy, we recommend caution.

Q: How long does shipping take?

A: Orders are typically processed in 1–3 business days. Delivery times vary depending on your location, but we’ll provide tracking details once your order ships.

Q: Do you accept returns?

A: Due to the perishable nature of our products, we don’t accept returns on food items. However, if there’s an issue with your order, please reach out within 48 hours and we’ll make it right!

Q: Do you wholesale?

A: Yes! If you're a retailer interested in carrying our products, email us at sales@bakersbakery.ca— we’d love to work with you.

Q: How do I store Honey Comb Crack?

A: Store in a cool & dry place. Refrigerate or Freeze for best results.